Frequently Asked Questions
Everything you need to know about your Steve Madden shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days. We offer free ground shipping on all orders over $50. Expedited shipping options are available at checkout for an additional fee.
What is your return and exchange policy?
We accept returns of unworn, original-condition merchandise within 30 days of purchase. Please note that a $6.95 return shipping fee will be deducted from your refund. Items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, Steve Madden ships to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the time of checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna.
How do I know what size to order?
Each product page includes a detailed size guide. Generally, our footwear runs true to size, but we recommend checking specific customer reviews for fit recommendations on particular styles.